Thoughtful support starts with reaching the right inbox. Choose the address that best matches your question and include the details below so we can help efficiently.
Products, sizing and general support
Email support@lorneandeilea.com for product details, sizing guidance, website help or a general customer-service question. We aim to reply within 2 business days.
Existing orders and delivery
Email orders@lorneandeilea.com for an order status, address correction, tracking or delivery question. Include the order number, the email address used at checkout and a short description of what you need. For an address or size change, contact us within 2 hours after ordering; changes cannot be guaranteed after production begins.
Returns, refunds and order issues
Email returns@lorneandeilea.com to request an eligible return or report a damaged, faulty, incorrect or missing item. Include the order number and a short description. Clear photographs can help us review a product or parcel issue.
Protect your information
Do not send a full card number, password or card security code by email. We may ask for information reasonably needed to locate an order or verify a request, but we will not ask for your account password.
Before you write
You may find an immediate answer in our FAQs, Shipping & Delivery or Returns, Refunds & Cancellations.
LORNE & EILEA is operated by Firmbold LLC, a U.S.-registered company.