Last updated: September 5, 2026
This policy explains where we ship, how orders are prepared and what to expect from order confirmation through delivery.
Delivery area and shipping cost
The United States is our primary launch market, and we also ship to supported international destinations. Available countries and the applicable charge are shown at checkout before an order is submitted.
Orders of $120 or more qualify for free standard U.S. shipping. A $9 standard U.S. shipping charge applies to smaller U.S. orders. International standard shipping starts at $7.50 for the first item, with $5.95 for each additional item in the same order. If checkout cannot accept an address, delivery is not currently available to that destination.
Production and delivery time
Please allow 3–7 business days for order preparation before dispatch. Standard delivery to U.S. addresses normally takes a further 5–10 business days, so most U.S. orders arrive within 8–17 business days after the order is placed. International transit varies by destination and may take up to 25 business days after dispatch.
Production and carrier transit times are separate estimates. Business days exclude weekends and public holidays. Delivery dates are estimates, not guarantees.
Address accuracy and changes
Check the recipient name, street address, apartment or unit number, city, region, postal code and country before ordering. If you notice an error, email orders@lorneandeilea.com promptly with your order number and the correct details. We will check whether a change is still possible, but changes cannot be guaranteed after order preparation or dispatch begins.
The customer is responsible for providing a complete deliverable address. If a carrier returns a parcel because the address supplied at checkout was incomplete or incorrect, we will review the available options and disclose any new delivery cost before a replacement shipment is arranged.
Dispatch, tracking and separate parcels
We email tracking information after dispatch. A tracking number may take time to show its first carrier scan. An order may arrive in more than one parcel. Available tracking details will identify each shipment. We will not add a shipping charge after purchase without your agreement.
International duties and import charges
Import duties, taxes or handling charges may apply to an international delivery unless checkout states that they are included. Where applicable, these charges are assessed by the destination country or carrier and are the recipient's responsibility. Contact support@lorneandeilea.com before ordering if you need help confirming the information available for a destination.
Delays and unavailable items
Severe weather, carrier disruption, peak periods, address checks or events outside reasonable control can extend delivery time. If a material delay affects an unshipped order, we will provide the revised information available and explain the practical options, including waiting or canceling the affected unshipped item for a refund where applicable. If we cannot fulfill an item, we will cancel it and issue the amount due.
Missing, damaged or delivered parcels
For a parcel that is missing, damaged or significantly delayed, contact us with your order number and a brief description. If tracking shows delivery but the parcel cannot be located, first check with household members, neighbors or building reception, then tell us promptly. We will review the shipment with the relevant fulfillment or delivery provider and arrange the appropriate resolution based on the evidence and applicable rights.
Policy updates
We may revise this policy from time to time to reflect operational, carrier, service or legal changes. The current version is effective when posted and the date above identifies the latest revision. An order is handled under the version presented when that order was placed, except where applicable law requires otherwise.
For cancellations and returns, see Returns, Refunds & Cancellations. Questions can be sent to support@lorneandeilea.com.