Find quick answers about products, sizing, ordering, delivery and returns.
What do you sell?
Satin pajama sets with original, expressive prints. LORNE & EILEA is operated by Firmbold LLC, a U.S.-registered company.
What are your pajama sets made from?
The current collection uses 100% polyester satin. Each set includes a long-sleeve button-front top and full-length trousers with an elastic drawstring waist and side pockets. Product-specific details appear on each product page.
How do I choose a size?
Select an available size on the product page and review the measurements shown for that style. Availability and measurement tables may vary by design. For guidance before ordering, email support@lorneandeilea.com.
Are the sets ready to ship?
Please allow 3–7 business days for order preparation before dispatch.
Where do you ship?
The United States is our primary launch market, and we also ship to supported international destinations. Available countries and charges appear at checkout. Orders of $120 or more qualify for free standard U.S. shipping; a $9 charge applies to smaller U.S. orders. International standard shipping starts at $7.50 for the first item, with $5.95 for each additional item.
When will my order arrive?
After the 3–7-business-day preparation period, standard U.S. delivery normally takes 5–10 business days. International transit varies by destination and may take up to 25 business days after dispatch. These are estimates rather than guaranteed arrival dates.
Will I receive tracking?
Yes. Tracking information is emailed after dispatch. It may take time for the first carrier scan to appear. If tracking shows delivery but the parcel cannot be found, check with household members, neighbors or building reception, then contact orders@lorneandeilea.com.
Can I change my delivery address, size or order?
Email orders@lorneandeilea.com within 2 hours after placing the order. Include the order number and the correct information. A request is not confirmation of a change, and changes cannot be guaranteed after production begins.
Can I return an item?
Eligible items may be returned within 30 days after delivery if they are unworn, unwashed and in their original condition and packaging. The customer pays return shipping for a voluntary return based on preference, design or size. Read Returns, Refunds & Cancellations before sending anything.
What if my item is damaged, faulty or incorrect?
Email returns@lorneandeilea.com within 7 days after delivery with the order number, a description and clear photographs where helpful. We will review the issue and arrange the appropriate replacement or full refund. An unboxing video is not required for a valid claim.
How are approved refunds issued?
An approved refund is issued to the original payment method within 5 business days after a returned item is received and inspected, or after an order issue is approved. The bank or payment provider may need another 5–10 business days to display the credit.
What currency are prices shown in?
All prices are in U.S. dollars (USD). Any tax collected by the store is shown before an order is submitted.
How quickly will you reply?
We aim to reply within 2 business days. Use support@lorneandeilea.com for general support, orders@lorneandeilea.com for an existing order and returns@lorneandeilea.com for returns or item issues.